POLICY
Please take the time to review the following information regarding our spa’s policies and other important information regarding your procedures
Each artist takes each and every appointment very seriously and hopes you will consider all standards and regulations prior to booking your appointments.
You will be required to sign the spa’s new client agreement. You will also be required to sign a consent form if you are having a cosmetic tattooing procedure.
You accept that any late booking cancellations for Your Treatment and/or Follow Up Treatment create a financial loss for Us, so accordingly You agree:
BOOKING FEES/DEPOSITS
A $100 deposit is due immediately upon booking to secure all Permanent Makeup appointments . The deposit can be paid via PAYPAL or CREDIT at the time of booking for all services. (Paypal deposits not include transaction fee )
Deposit payments are NON-REFUNDABLE in any circumstances and NON-TRANSFERABLE TO ANOTHER PERSON. NO EXCEPTIONS.
This deposit is to ensure that you are serious about booking your appointment and will be deducted from the total cost of your initial session .The full remaining balance will be collected on the day of your appointment, prior to your procedure.. This payment is final and will not be considered for refunds for any reason.
The touch up fee will NOT be charged on your initial visit .This appointment type is only eligible for those who have received permanent brow services by Sassy Nails Spa’s Artists.
As with all medical procedures, due to unforeseen circumstances from client to client, work can not be guaranteed and there will be no refunds post-procedure.
LATE & NO SHOW
Everyones time is valuable, so if you are more than 15 minutes late you’ll be considered as a no show for your appointment. Your booking fee and appointment will be forfeited. No Exception. This is to keep our schedule on track and to be fair to everyone.
Please take account of traffic and road closures, so you can arrive on time.
CANCELLATIONS
If you choose to cancel your appointment, you will automatically forfeit your Permanent Makeup deposit and will be required to place another deposit for another appointment.
Please understand that when you are late or cancel/rebook we miss the opportunity to fill that time with another guest who is waiting Artist to provide amazing services to her/him.
*All deposits are non-refundable. NO EXCEPTIONS.
SCHEDULING
Sometimes, unforeseen circumstances may arise that could force you to postpone or reschedule your appointment. . Please understand that such changes affect not only your technician, but other clients as well. Clients may reschedule once with a 7 day advance notice
If you reschedule with less than 7 days notice or In the event of canceling without rescheduling, the deposit is non-refundable and appointment will be forfeited and Any other future appointments will require another $100 deposit to book a new date.
We will do our best to remind you of your upcoming appointment by email, text, phone call and appointment card at least 48hours in advance. Please note that it is ultimately your responsibility to remember and notify us of any changes.
TOUCH-UP POLICY
Touch ups are sometimes needed for clients who’s skin and body did not accept the implantation of ink pigments as well as others. Also touch ups are recommended to finish perfecting lines and shape that could not be perfected on the first initial visit due to unforeseen issues such as clients swelling with permanent eyeliner.
Touch up appointments are required for optimal results. This service is NOT automatically booked.
Touch ups need to be scheduled by the client and no farther out than 2 years post procedure.
When you’re scheduled & confirmed a date for your touch-up but decide to cancel, postpone or reschedule (for any reasons) without given us at least a 7 days advance notice result as a loss and a booking fee/deposit (non-refundable) is required to reschedule for the Specialist’s time to perform the procedure.
Please be considerate of your specialist who gets paid to provide you a service. When you do not show you affect their earnings for the day, which is unfair. We have a long wait list of clients who would have loved your appointment spot but couldn’t take it because you reserved that time. Thank you for respecting what we love doing most – serving our clients!’
Touch up appointments will be subject to the availability of the specialist’s schedule. Please select the best appointment time for your touchup as availability is highly limited. Specialist CANNOT guarantee a rescheduled appointment to meet the complimentary touchup time frame. If a rescheduled appointment does not meet the complimentary time-line, touch up fees will apply (please read more below)
- Appointment It’s the client’s responsibility to keep and remember ALL confirmed appointments. If you missed your appointment it is considered as no show. There will be no Refund for no show. NO exceptions!
- When to schedule for your Touch-up appointment Clients will have 7 days (from the initial procedure) to request for a touchup appointment within 8-14 weeks time-line.
- Your first touch-up Appointments are available based on our specialist’s availability and on a first-come, first served basis.
- Adding a New Service If you are scheduling for your touch-up and would like to add a new service, you’re required to submit a $100 deposit to book the new procedure.
- The price of re-touch within 3 months (from your 1st initial procedure) will be $100/session offfrom current full price (no touchup included). Price of re-touch after 3 months and within less than 2 years (from your 1st initial procedure) is 50% off current full price.
- Price of re-touch after 2 years (from your 1st initial procedure) is full price.
- Service Gratuity: Gratuity is recommended and appreciative.
Please arrive on time to your appointment !
We understand life gets busy and we sometimes forget, especially if an appointment was made weeks before. As a courtesy we will send a reminder a day prior to your appointment. You must response to confirm or your appointment will be cancelled.
Please be considerate of your specialist who gets paid to provide you a service. When you do not show you affect their earnings for the day, which is unfair. We have a long wait list of clients who would have loved your appointment spot but couldn’t take it because you reserved that time. Thank you for respecting what we love doing most – serving our clients!’
It’s the client’s responsibility to keep and remember ALL confirmed appointments. If you missed your appointment it is considered as no show. There will be no Refund for no show. NO exceptions!!
RESULTS
We NO GUARANTEE for permanent makeup results.
Results will vary from client to client on an individual basis.
Your skin type, lifestyle, cosmetic regimens, health/wellbeing, and aftercare of your permanent makeup will contribute to your final results.
Additional touch ups may be needed to achieve your desired results. Additional touch pricing will apply.
CHILDREN & GUEST
Due to the nature of our detailed services, we kindly request that your accompanied person stay in the waiting area during your appointment. They are welcome to leave and return when your appointment is over also. Please no friends, boyfriends, husbands, children, and/or pets allowed.
PHOTOGRAPHY AND VIDEOGRAPHY RELEASE CONSENT
Our company requires “Before” and “After” photos/videos be taken and kept on file. We would like your permission to use these photos/videos for advertising. For example, in portfolios, online and in print adds, etc. Your consent is necessary regarding this.
CORRECTIVE OR EXISTING TATTOO WORK
If you have had your eyebrows previously tattooed and are interested in a cover-up/re-work, you MUST email us a clear photo prior to booking your appointment. We cannot guarantee results or cases such as these and we must approve that your eyebrows are workable. In some for cases where the previous work is too dark, dense, discolored, or large, tattoo removal will be highly recommended before we begin the cover-up/re-work. Previously tattooed areas and cover-ups will almost always require additional appointments for best results and will be charged accordingly.